Refund Policy

Introduction

At Formula Shop, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for refunds, returns, and exchanges for products purchased through our platform using our secure payment gateway.

Refund Eligibility

We accept returns and provide refunds for the following reasons:

• Product arrived damaged or defective
• Wrong product was shipped
• Product doesn't match the description
• Allergic reaction to the product (unopened)
• Change of mind (within 30 days, unopened)

Non-Refundable Items

The following items are not eligible for refunds:

• Opened or used products (unless defective)
• Personal care items for hygiene reasons
• Sale or clearance items (unless defective)
• Gift cards and promotional codes
• Custom or personalized products

Return Process

To initiate a return, please follow these steps:

Refund Timeline

Once we receive your returned item, we will process your refund as follows:

Refund Methods

Refunds will be processed to the original payment method used for the purchase:

• Credit/Debit cards (processed through our payment gateway)
• Digital wallets (PayPal, Apple Pay, Google Pay)
• Bank transfers
• Store credit (for future purchases)

Shipping Costs

Shipping costs for returns are handled as follows:

• Free return shipping for defective or wrong items
• Customer pays return shipping for change of mind
• Original shipping costs are non-refundable
• Return shipping labels provided for eligible returns

Exceptions and Special Cases

Special circumstances may apply in the following cases:

• International orders may have different timelines
• Holiday periods may extend processing times
• Bulk orders may require special handling
• Custom orders are subject to different terms

Contact Us

If you have any questions about our refund policy or need to initiate a return, please contact us: