Shipping & Delivery

At The Formula Shop, we're committed to getting your personal care formulas to you as quickly and safely as possible. Please review our shipping and delivery terms before placing your order.

1. Order Processing

• Orders are processed after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Rates & Timelines

• Shipping costs are calculated at checkout based on your location and order weight.
• Delivery times are estimates and may be affected by factors beyond our control (e.g., weather, courier delays, customs processing).

3. Tracking Your Order

• Once your order has shipped, you'll receive a confirmation email with tracking details.
• Tracking updates may take up to 24 hours to appear.

4. Delivery Attempts

• Please ensure your delivery address is correct at checkout.
• If the courier cannot deliver due to an incorrect address or repeated failed attempts, the order may be returned to us. Re-shipping fees will apply.

5. Damaged or Missing Items

• If your order arrives damaged or with missing items, contact us within 3 days of receipt with photos of the packaging and products.
• We will investigate and arrange a replacement or refund where applicable.

6. Contact Us

For any questions about shipping or delivery, please contact: