Frequently Asked Questions

Orders are usually dispatched within 1 business day and delivered across India within 3–7 business days, depending on your location.

Shipping is free on all prepaid (online payment) orders. Cash on Delivery orders carry a flat ₹50 handling fee.

We accept UPI, credit and debit cards, net banking, and popular wallets through our secure Razorpay checkout, as well as Cash on Delivery.

Yes. Eligible items can be returned within 7 days of delivery. The product must be unused and in its original packaging. Return shipping is free.

Once your order ships, you'll receive tracking details by SMS and email. You can also view live status under Orders in your account.

Every product sold on The Formula Shop is 100% authentic and sourced directly from the brand or its authorised distributors.

We currently ship within India only. We're working on expanding to more regions soon.

Reach us through the Contact Us page or the WhatsApp chat on the site, and our team will get back to you as quickly as possible.